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Position: Medical Assistant (Neuropathy)

Location: The Neuropathy & Healing Center at 1 Saint Johns Medical Park Drive, St. Augustine, FL 32086

Employment Type: Full-Time

Schedule: Monday – Friday, 7:45 AM to 5:00 PM

Lunch: 12:00 PM – 1:00 PM

Benefits: Paid holidays and paid time off after completion of the first 90 days of employment, and a 401(k) retirement plan after completion of one year of employment.

Please Note: We do not offer health, dental, or vision insurance.

Summary of the Position:

We are seeking a compassionate, motivated, and dependable Medical Assistant to join our team at The Neuropathy & Healing Center, operated by St. Augustine Foot and Ankle, Inc.

Working under the direction and supervision of our chiropractor, the Medical Assistant plays an important role in delivering therapeutic care to patients receiving treatment for neuropathy, back pain, and related conditions. This position includes providing Class IV laser treatments, setting up and assisting patients with spinal decompression therapy, assisting with prescribed core-strengthening exercises, documenting patient progress, and helping patients understand the therapies being used as part of their treatment program.

This is not a traditional Medical Assistant position. Our patients may see us multiple times each week over the course of their treatment program, which gives our team a unique opportunity to develop meaningful relationships with them and become an important part of their care experience.

We are looking for someone who genuinely enjoys working with people and naturally makes others feel comfortable, heard, and cared for. The right person will take an interest in our patients, celebrate their progress, listen when they are struggling, and help create a positive and encouraging environment at every visit.

Because our treatment schedule is carefully coordinated throughout the day, this position also requires excellent time management. The Medical Assistant must be able to provide attentive, compassionate care while keeping treatments, documentation, room turnover, and patient flow on schedule.

About The Neuropathy & Healing Center:

The Neuropathy & Healing Center is dedicated to helping patients improve their function, mobility, comfort, and quality of life through personalized, non-surgical treatment options.

Our center provides Class IV laser therapy, SpineMED® spinal decompression, gentle chiropractic care, core strengthening, and other supportive therapies for patients with neuropathy, back pain, and related conditions.

We are excited to welcome someone who shares our commitment to compassionate care, teamwork, professionalism, and making a meaningful difference in the lives of our patients.

Qualifications & Skills:

• Previous experience as a Medical Assistant is preferred.
• Must successfully complete the company-provided, paid online Class IV Laser Therapy certification course and pass the required examination. Certification must be obtained before independently administering Class IV laser treatments to patients.
• Naturally warm, personable, and engaging, with the ability to build genuine relationships with patients.
• Strong desire to help others and provide an exceptional patient experience.
• Excellent communication and active-listening skills.
• Ability to type 50+ words per minute accurately.
• Quick learner who is comfortable learning new treatment technologies, equipment, and clinical protocols.
• Ability to work efficiently in a busy clinical environment with multiple patients and scheduled treatments throughout the day.
• Strong organizational and time-management skills with the ability to stay on schedule.
• Detail-oriented with a strong focus on accurate patient documentation and charting.
• Comfortable communicating patient concerns, symptom changes, and progress to the doctor.
• Positive, team-oriented attitude with flexibility and adaptability.
• Dependable, punctual, and reliable.
• Comfortable discussing patient experiences and appropriately asking satisfied patients whether they would be willing to provide a voluntary video testimonial.
• Commitment to protecting patient privacy and confidentiality and complying with HIPAA requirements.
• Experience with eClinicalWorks (eCW) or a similar electronic medical record system is a plus.
• Comfortable performing the physical responsibilities of the position, including being on your feet throughout much of the workday, assisting patients, preparing treatment areas, handling laundry and supplies, and routinely cleaning and turning over treatment rooms.

Job Responsibilities:

Patient Care & Treatments

• Provide compassionate, attentive care to patients throughout their treatment program.
• Once certification has been successfully completed, provide Class IV laser treatments according to established treatment protocols and under the direction of the doctor.
• Prepare and safely set up patients for SpineMED® spinal decompression therapy according to established protocols.
• Assist patients with doctor-prescribed core-strengthening exercises under the doctor’s direction and supervision.
• Ensure patients are positioned comfortably and appropriately for treatments.
• Observe patients during treatment and promptly communicate concerns, changes in symptoms, or other relevant information to the doctor.
• Follow established clinical and safety protocols when operating treatment equipment.

Patient Education & Experience

• Educate patients about the treatment technologies being used, how their treatments work, and the purpose of each therapy within their treatment program, consistent with the doctor’s treatment plan and established patient-education materials.
• Build meaningful relationships with patients throughout their treatment journey by actively listening, recognizing progress, providing encouragement, and helping create a positive and supportive experience at every visit.
• Take the time to understand patients’ concerns and help them feel acknowledged, comfortable, and cared for.
• Maintain a professional, respectful, empathetic, and caring demeanor during every patient interaction.
• Help create an environment where patients look forward to coming to their appointments and feel that our team is genuinely invested in their progress.

Patient Testimonials

• Be comfortable appropriately asking patients who have expressed satisfaction with their experience whether they would be willing to share a voluntary video testimonial.
• Record patient video testimonials for approved marketing purposes after appropriate patient authorization has been obtained.
• Ensure patients never feel pressured or obligated to participate in a testimonial.
• Obtain the patient’s signed Marketing Authorization/Waiver before recording or using any testimonial and scan the completed form into the patient’s chart for documentation.

Documentation & Clinical Communication

• Accurately document each patient’s treatment session in eClinicalWorks (eCW).
• Actively listen to patients and document relevant concerns, changes in symptoms, progress, and treatment responses in real time.
• Promptly notify the doctor of significant patient concerns, symptom changes, or other information requiring clinical attention.
• Scan and upload documents into patient charts while maintaining accurate and organized electronic records.
• Maintain patient confidentiality and comply with HIPAA requirements at all times.

Patient Flow & Time Management

• Maintain an organized and efficient workflow so treatments begin and end on schedule.
• Monitor the daily treatment schedule and anticipate what is needed for upcoming patients.
• Balance patient interaction, treatment responsibilities, documentation, room turnover, and equipment preparation without unnecessarily delaying the next scheduled patient.
• Communicate promptly with the doctor or appropriate team member if an issue arises that could affect patient care or the treatment schedule.

Morning Treatment Room Preparation

• Clock in and begin work promptly at 7:45 AM so the clinical area is completely prepared before the first treatments begin.
• Prepare all treatment and exam rooms for the day between 7:45 AM and 8:00 AM.
• Turn on and prepare treatment equipment according to established procedures.
• Ensure each room is clean, organized, and appropriately stocked with clean pillowcases, foot socks/sleeves, and necessary treatment and medical supplies.
• Confirm treatment areas are ready so the first patient can be brought back before 8:00 AM and treatment can begin promptly at 8:00 AM.

Treatment Room Turnover & Supplies

• Turn over treatment rooms promptly following each patient.
• Sanitize treatment equipment and surfaces according to established procedures.
• Replace pillowcases and other patient-use items between patients as required.
• Keep treatment rooms and patient areas clean, organized, and ready for the next patient.
• Regularly check and restock treatment rooms with clean pillowcases, foot socks/sleeves, and necessary medical supplies.
• Notify the Practice Administrator or Front Office Supervisor when supplies are running low.

Laundry & Daily Upkeep

• Manage clinical laundry throughout the day to ensure clean pillows, pillowcases, foot socks/sleeves, and other reusable items are consistently available.
• Maintain a clean and professional patient environment throughout the workday.
• Help ensure the patient restroom remains clean, stocked, and presentable.

End-of-Day Responsibilities

• Sweep and Swiffer treatment and exam room floors.
• Empty trash receptacles.
• Clean and sanitize the patient restroom.
• Restock treatment rooms as needed for the following morning.
• Ensure equipment is properly shut down according to established procedures.
• Close blinds.
• Turn off lights and applicable equipment.
• Leave treatment areas clean, organized, and prepared for the next business day.

What Success Looks Like in This Position:

A successful Neuropathy Medical Assistant is someone our patients trust and look forward to seeing. They are compassionate without losing efficiency, attentive without falling behind, and organized enough to anticipate what needs to happen next. Above all, this position requires someone who understands that excellent patient care is both what we do and how we make people feel while we are doing it.

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